GOYO FAQ

Common

1. Can I edit my personal details?

   No, you need to contact GOYO via FB messenger or send a request to [email protected] to edit your personal details.

2. Why am I getting below message when i try to pair my band?

   “We are sorry to disappoint you. This Band already paired with another user account. Please contact GOYO support team!“

   You have accidently paired your band with another account and you need to contact GOYO team to revert it.

3. What is an active minute?

   Basically, active minutes are noted when the activity doing more strenuous than regular walking, which includes everything from a brisk walk to a run. You have to be "in the zone" for minimum of 5 minutes before the dashboard recognizes an active period.

4. How are the challenge winners selected?

   There are two mechanisms. In some challenges winners will be selected based on shortest time & other parameters to determine authenticity. In other challenges winners will be chosen from an electronic raffle draw out of all the eligible users(who complete the challenge within the given time period).

5. How can i track my sleep?

   You don’t need to do any special configuration to track sleep. Just wear the device bit below the wrist so the sensor can properly feel the pulse. Once you awake, give the device about 10 mins to sense it with your movements. You can then sync the device with GOYO app and check your sleeping pattern. What’s important is to track your deep sleep. It is recommended to have at least 1.5 hours of deep sleep to rejuvenate the body.

6. Features of GOYO tracker?

   You can use GOYO fitness tracker to monitor your step count, distance, heart rate, sleeping pattern and the number of calories burnt on periodic basis. You can use GOYO as a watch to check the date and the time as well.

7. Why are steps counted when travelling in a vehicle ?

   GOYO band has an accelerometer through which your steps are being counted, this is sensitive for vibrations and motions. When your hand moves the accelerometer disk rotates and start counting steps. While travelling in a vehicle if you are exposed to vibrations step count could also get counted. To avoid it you can remove the band and keep it in shirt pocket (a soft area) where it does not expose to vibrations.

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IOS

1. Why is my GOYO device is not being shown on searching screen?

   Reset device network settings - Settings->General->Reset->Reset Network Settings
   Note - Paired wifi and bluetooth devices will be removed once you reset your network settings.

2. My GOYO device is not getting connected automatically(Once it paired with my iPhone)?
   • Try forgetting the device from bluetooth settings - Settings->Bluetooth->My Devices->Select the GOYO device -> Press "Forget Device"
   • Reopen the app

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Android

1. What is the minimum android OS versions that support GOYO app?

   Android 4.5

2. GOYO device is shown in the app but not getting paired ?

   Clear app cache Android Settings > Apps > GOYO > Storage > clear cache

3. How do I reset my GOYO android app?

   Go to Android Settings > Apps > GOYO > Storage > clear data (you need to re log in)

4. How to set Social Network Notifications to my device?

   Go to GOYO app settings > Notifications > Turn on required notifications

5. My GOYO device is not being shown on scan screen?

   Make sure you have allowed all required permission ( to check go to Android Settings > Apps > GOYO >Permission)